Our Terms of Use

  1. About this document
    1.1 Please read these terms and conditions (“Terms”) carefully as they apply to all of our services and explain how you may use this website, or any of our applications through whatever platform (hereafter referred to as the “Platform”). By using the Platform you acknowledge and agree to have read and understood the Terms and to be bound by them. If you do not agree with any of these Terms, please refrain from using our Platforms.
    1.2 These Terms apply between Enhanced Optometry Services Limited (“we, us or our”) and you, the person accessing or using the Platform (“you or your”).
    1.3 By using the Platform, you give us your consent to collect any special category data (as defined in data protection legislation) about your health and care that you upload to the Platform when registering your account or making a booking (to the extent permitted by the Platform at the time).
  2. INFORMATION ABOUT US AND OUR SERVICES
    2.1 The Platform is operated by Enhanced Optometry Services Limited registered in England and Wales with company number 08662369 and its registered office at 4 & 5 The Cedars, Apex 12 Old Ipswich Road, Colchester, Essex, CO7 7QR.
    2.2 The Platform enables you to book an appointment with an eye care or other provider (“Provider”) who offers its services through the Platform. When you make an appointment you enter into a direct contractual relationship with the Provider and we act exclusively as an intermediary between you and the Provider.
  3. USING THE PLATFORM
    3.1 The Platform is for your personal and non-commercial use only.
    3.2 We try to make the Platform as accessible as possible. If you have any difficulties using the Platform, please contact us using the contact details at the bottom of this page.
    3.3 As a condition of your use of the Platform, you agree to comply with these terms and conditions and agree not to:
    (a) misuse or attack our Platform by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack), or
    (b) attempt to gain unauthorised access to our Platform, the server on which our Platform is stored or any server, computer or database connected to our Platform.
    3.4 We may prevent or suspend your access to the Platform if you do not comply with these Terms or any applicable law relating to the Platform and your use of it.
  4. REGISTRATION AND SECURITY
    4.1 Some use of the Platform requires registration.
    4.2 In order register to the platform you must:
    (a) be 18 years of age or over; and
    (b) complete our registration procedure (which will involve providing us with your personal information).
    4.3 We are not obliged to permit anyone to register with the Platform and we may refuse, terminate or suspend registration to anyone at any time.
    4.4 You are responsible for making sure that your password and any other account details are kept secure and confidential.
    4.5 If we have reason to believe there is likely to be a breach of security or misuse of the Platform through your account or the use of your password, we may notify you and require you to change your password, or we may suspend or terminate your account.
  5. MAKING A BOOKING
    5.1 Please follow the directions on the relevant Platform to make a booking.
    5.2 You must ensure that the details on a booking are correct at the time of booking.
    5.3 We will issue you with a confirmation email when a booking has been made, and a follow up email 24 hours before your booking is due.
  6. PAYMENT
    6.1 The price for each booking is published on the Platform at the time of your booking. All payments are inclusive of VAT.
    6.2 All payments are due in full at the time of booking, unless you are advised otherwise, and are administered by our payment services provider from time to time.
  7. AMENDMENT, CANCELLATION AND NO SHOWS
    7.1 By making a booking through the Platform, you agree to the relevant amendment, cancellation and no show policy of the Provider that you have made an appointment with.
    7.2 You may amend or cancel your booking through the Platform, subject to your chosen Provider’s policy.
  8. YOUR PRIVACY AND PERSONAL INFORMATION
    8.1 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.
  9. OWNERSHIP, USE AND INTELLECTUAL PROPERTY RIGHTS
    9.1 The intellectual property rights in the Platform and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Platform (“Content”) are owned by us and our licensors.
    9.2 We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means that we remain owners of them and are free to use them as we see fit.
    9.3 Nothing in these Terms grants you any legal rights in the Platform or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the Platform or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Platform or the Content.
  10. ACCURACY OF INFORMATION AND AVAILABILITY OF THE SITE
    10.1 We try to make sure that the Platform is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Platform will be fit or suitable for any purpose. Any reliance that you may place on the information on the Platform is at your own risk.
    10.2 While we try to make sure that the Platform is available for your use, we do not promise that the Platform will be available at all times or that your use of the Platform will be uninterrupted.
    10.3 We may suspend or terminate access or operation of the Platform at any time as we see fit.
  11. HYPERLINKS AND THIRD PARTY SITES
    11.1 The Platform may contain hyperlinks or references to third party advertising and websites other than the Platform. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party advertising or website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third-party site and is at your own risk.
  12. LIMITATION ON OUR LIABILITY
    12.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
    (a) losses that were not foreseeable to you and us when these Terms were formed;
    (b) losses that were not caused by any breach on our part;
    (c) business losses;
    (d) losses to non-consumers; and
    (e) our failure to comply with these Terms because of circumstances beyond our reasonable control.
  13. VARIATION
    13.1 We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Platform and by continuing to use and access the Platform following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
  14. APPLICABLE LAW, JURISDICTION AND DISPUTES
    14.1 These Terms and any dispute arising from them shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or our services.
    14.2 If you have any questions about the Platform or these Terms, please send write to Enhanced Optometry Services Ltd. 4 & 5 The Cedars, Apex 12 Old Ipswich Road, Colchester, Essex, CO7 7QR.
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