{"id":249,"date":"2025-06-24T10:58:44","date_gmt":"2025-06-24T09:58:44","guid":{"rendered":"https:\/\/support.eyebooked.com\/?page_id=249"},"modified":"2025-06-24T10:58:44","modified_gmt":"2025-06-24T09:58:44","slug":"how-eyebooked-keeps-your-patient-data-secure","status":"publish","type":"page","link":"https:\/\/support.eyebooked.com\/?page_id=249","title":{"rendered":"How EyeBooked Keeps Your Patient Data Secure"},"content":{"rendered":"\n<p class=\"has-medium-font-size\">At EyeBooked, data protection isn&#8217;t an afterthought \u2014 it&#8217;s the foundation of everything we do. We understand how critical it is for healthcare providers to keep patient information safe, secure, and compliant with modern standards. This page outlines the key security measures and protocols EyeBooked has in place to protect your clinic and your patients.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83c\udfe2 Hosting Infrastructure (UK-Based AWS)<\/h3>\n\n\n\n<p>EyeBooked is hosted on <strong>Amazon Web Services (AWS)<\/strong>, a globally trusted cloud platform.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>UI and backend systems are hosted on <strong>AWS EC2 instances<\/strong> with a load balancer<\/li>\n\n\n\n<li>Data is stored in a secure <strong>RDS database<\/strong>, also on AWS<\/li>\n\n\n\n<li>All infrastructure is hosted in <strong>UK-based AWS data centers<\/strong>, certified to <strong>ISO 27001 standards<\/strong><\/li>\n\n\n\n<li>All communication is secured with <strong>SSL encryption<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd10 Bank-Level Encryption<\/h3>\n\n\n\n<p>We use industry-leading encryption to protect data both at rest and in transit:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>AES-256 encryption<\/strong> secures stored data<\/li>\n\n\n\n<li><strong>TLS 1.3<\/strong> protects data in transit<\/li>\n\n\n\n<li>Encryption certificates use:\n<ul class=\"wp-block-list\">\n<li><strong>RSA 2048-bit private key algorithm<\/strong><\/li>\n\n\n\n<li><strong>SHA-256 signing algorithm<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>This ensures every piece of data remains protected from unauthorized access.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udc64 Access Controls &amp; Authentication<\/h3>\n\n\n\n<p>EyeBooked includes several layers of user access control:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Multi-Factor Authentication (MFA)<\/strong> is supported for both:\n<ul class=\"wp-block-list\">\n<li>Clinic users on the Business Portal<\/li>\n\n\n\n<li>Patients using the Public Booking Portal<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Role-based access control<\/strong> on the Business Portal limits access based on staff roles<\/li>\n\n\n\n<li>All login sessions are protected via <strong>SSL\/TLS<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcdc Privacy &amp; Compliance<\/h3>\n\n\n\n<p>We are committed to transparency and compliance with UK and EU data laws. EyeBooked offers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a class=\"\" href=\"https:\/\/portal.eyebooked.com\/data_processing\">Data Processing Policy (for clinics)<\/a><\/li>\n\n\n\n<li><a class=\"\" href=\"https:\/\/www.eyebooked.com\/privacy_policy\">Privacy Policy (for patients)<\/a><\/li>\n<\/ul>\n\n\n\n<p>These policies outline how we collect, process, and protect personal data in full compliance with <strong>GDPR<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd01 Operational Security &amp; Payments<\/h3>\n\n\n\n<p>We\u2019ve integrated secure, industry-standard tools for payment and data management:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Stripe<\/strong> is our payment processor \u2014 fully <strong>PCI DSS compliant<\/strong><\/li>\n\n\n\n<li><strong>Daily backups<\/strong> of data are performed automatically by AWS and stored securely in the <strong>London AWS region<\/strong><\/li>\n\n\n\n<li>Server and database access is tightly restricted using <strong>AWS IAM roles and policies<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udea8 Incident Response &amp; Uptime<\/h3>\n\n\n\n<p>We are committed to keeping EyeBooked running securely and reliably:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Our hosting provider (AWS) offers <strong>99.99% uptime<\/strong>, backed by a formal <strong>Service Level Agreement (SLA)<\/strong><\/li>\n\n\n\n<li>In the rare event of an outage or data issue, our <a class=\"\" href=\"https:\/\/portal.eyebooked.com\/terms_conditions\">Terms &amp; Conditions<\/a> and <a class=\"\" href=\"https:\/\/portal.eyebooked.com\/data_processing\">Data Processing Policy<\/a> outline existing protections<\/li>\n\n\n\n<li>We\u2019re currently enhancing our <strong>incident response plans<\/strong> for even faster recovery and notification<\/li>\n<\/ul>\n\n\n\n<p>\u2705 Summary Table<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Area<\/th><th>Measures<\/th><\/tr><\/thead><tbody><tr><td><strong>Hosting<\/strong><\/td><td>AWS UK (ISO 27001 certified)<\/td><\/tr><tr><td><strong>Encryption<\/strong><\/td><td>AES-256 (at rest), TLS 1.3 (in transit)<\/td><\/tr><tr><td><strong>Authentication<\/strong><\/td><td>MFA, SSL, role-based access<\/td><\/tr><tr><td><strong>Compliance<\/strong><\/td><td>GDPR, Data Processing &amp; Privacy Policies<\/td><\/tr><tr><td><strong>Backups<\/strong><\/td><td>Daily via AWS, UK region<\/td><\/tr><tr><td><strong>Payments<\/strong><\/td><td>Stripe (PCI compliant)<\/td><\/tr><tr><td><strong>Uptime<\/strong><\/td><td>99.99% SLA via AWS<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Need Help?<\/h3>\n\n\n\n<p class=\"has-medium-font-size\">Have questions about how your patient data is handled? <a href=\"https:\/\/support.eyebooked.com\">Visit our support section<\/a> or reach out to us directly. We\u2019re here to help.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At EyeBooked, data protection isn&#8217;t an afterthought \u2014 it&#8217;s the foundation of everything we do. We understand how critical it [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-249","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How EyeBooked Keeps Your Patient Data Secure - Eyebooked Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.eyebooked.com\/?page_id=249\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How EyeBooked Keeps Your Patient Data Secure - Eyebooked Support\" \/>\n<meta property=\"og:description\" content=\"At EyeBooked, data protection isn&#8217;t an afterthought \u2014 it&#8217;s the foundation of everything we do. 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